Planning a move can feel overwhelming and knowing what to expect and having the right information can make all the difference.
Whether you're moving across town, internationally, or just need tips for packing, we’ve got you covered.
Here are 12 the most frequently asked questions from our customers, answered by the experts!
01. How far in advance should I book a moving company?
It’s always best to book your move at least 2-4 weeks in advance, especially during peak moving seasons (summer, holidays, etc.).
The earlier you book, the better availability you’ll have and the more time you’ll have to plan everything.
02. What should I do to prepare for the movers?
To ensure a smooth moving day, here are a few key things you can do before the movers arrive:
- Decide what’s going and what’s not: Clearly separate the items that need to be moved from those that will stay behind or be discarded. This helps avoid confusion during packing and loading.
- Declutter: Take this opportunity to get rid of items you no longer need or use.
- Pack non-essentials: If you’ve chosen to pack some items yourself, start with non-essential items and leave only what you’ll need until moving day.
- Leave furniture preparation to us: Our team will professionally handle the wrapping and protection of your furniture. Just ensure all items to be moved are accessible and ready.
03. What items can’t be moved?
For safety reasons, we cannot move hazardous materials such as:
- Flammable items (gasoline, fireworks, etc.)
- Explosive materials (fire extinguishers, propane tanks)
- Perishable foods (fresh produce, frozen items)
- Valuables (important documents, jewelry)
Please note that regulations may vary depending on the country of origin or destination, so it's important to check local rules and arrange for the transportation of these items accordingly.
04. How much will my move cost?
The cost of your move depends on several factors:
Distance: Local moves typically cost less than long-distance or international moves.
Volume of items: The more items you have, the higher the cost.
Services needed: Additional services like specialized handling of fragile items will add to the cost.
Time of year: Peak moving seasons can sometimes affect pricing.
Freight market conditions: Fluctuations in the freight market can impact shipping costs, especially for international relocations.
We offer free, no-obligation estimates so you can plan your budget accordingly!
05. What’s the best way to pack fragile items?
Packing fragile items like glassware, electronics, or artwork requires special attention — and that's where we come in.
- Our professional team will carefully pack and protect all fragile items, including glassware, electronics, and artwork.
- Custom crating may be arranged for delicate or high-value pieces, such as fine art or antiques.
- To ensure everything is handled properly, we may need to inspect certain fragile items in advance, so please set them aside and inform your move coordinator.
- Clearly identifying any especially sensitive or valuable items will help us provide the right protection during transport.
06. Can I leave items in drawers, cabinets, and wardrobes?
It's best to empty drawers of all items — heavy or light — to prevent damage during transport.
Even lighter items like clothes should be packed separately, as changes in temperature, humidity, or movement during transit can cause damage, especially on long-distance or international moves.
Proper packing also helps protect your furniture and ensures your belongings stay clean and intact.
07. How long will my move take?
The time it takes to complete your move depends on the distance, the number of items, and the complexity of the move.
A local move can usually be done in a day, while long-distance or international moves may take several weeks or sometimes months, depending on customs and transit times.
08. Should I purchase moving insurance?
While we take every precaution to protect your belongings, accidents can still happen. Moving insurance is a smart choice to cover potential damages or loss.
We offer various insurance options based on the value of your items and the type of move.
09. What should I do on moving day?
On moving day, here’s what you need to do:
Be present: Have someone at the location to supervise the move and answer any questions from the movers.
Check your inventory: Make sure all your items are packed and ready to go.
Take care of pets: If possible, keep pets away from the moving area to prevent accidents or stress.
Final walkthrough: Before leaving your old home, do a final walkthrough to make sure nothing is left behind.
10. What happens if my moving date changes?
If you need to change your moving date, please let us know as soon as possible. We’ll do our best to accommodate your new date, but availability will depend on our schedule.
We recommend notifying us at least 48 hours before the move for changes.
11. Do you offer storage options?
Yes, we offer temporary storage solutions for those who need a place to store their belongings before their new home is ready.
Whether you need storage for a few days or a few months, we have secure and convenient options to meet your needs.
12. What makes your moving services different?
Personalized service: We work with you to create a moving plan tailored to your needs.
Expert team: Our movers are professionally trained and experienced to handle your belongings with care.
Transparency: We provide clear, upfront pricing with no hidden fees.
Comprehensive services: From packing to transport and storage, we handle it all to make your move as easy as possible.
Still have questions?
Feel free to contact us directly for more personalized advice or visit our WeChat account for more resources. We’re here to help you every step of the way!
